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Home Insights Resources Deploying The User Experience
The immediate benefits, and the long-term impact.
In our two previous papers, we’ve set out the background to the experience-level agreement (XLA), the new technology, metrics, people and thinking behind our XLA ‘Led By Experience’ service, and how it revolutionises service delivery with a support experience that truly reflects and meets the needs of today’s users and IT environments.
This third and final paper offers a glimpse into what living and working with the XLA actually looks like in practice, what differences you can expect to see from Day One, and where the XLA journey can take you over time.
Disruptive Technologies in Business: GenAI & Knowledge Work In the fast-paced world of business, staying ahead means embracing the cutting edge. Enter Generative Artificial Intelligence (GenAI) — the game-changer that’s redefining how we work. Imagine a workplace where mundane tasks…
A Chief AI Officer’s Toolkit in Workday Optimisation Generative AI has rapidly emerged as a transformative force within the professional landscape, offering unprecedented efficiency and innovation across various industries. Since OpenAI hit the scene with ChatGPT in November 2022, countless…