Acora customer relationship management solutions and services

CRM Services

Harness immense benefits from Dynamics 365 coupled with extensive implementation expertise that delivers real value

Technology alone will not get you there

Your Business Application Journey Begins

Embarking on an investment journey in any type of Business Application is often the first step for many organisations. And identifying clear outcomes and real value from that investment is also key. But the technology alone will not get you there.

When starting out on your journey, it is important to consider why you are starting this, what the end goal is you are working toward and what future opportunity is this offering you to make headway in for future transformation in the following years to come? With the world of business ever-changing, with new hurdles to navigate and opportunities to explore, we understand at Acora the pressure to innovate whilst continuing to operate at a business as usual level.  And no matter where you are on your transformation roadmap, that guidance and support to implement the next steps your organisation requires is fundamental in putting you on that path to success.

Built on a single, unifying customer data solution

Dynamics 365 Implementation Experts

As an AI-powered CRM Solution, Dynamics 365 Customer Engagement is designed for rapid innovation to enable your workforce to adapt to the ever-green nature of new processes, customer interactions and the velocity of data organisations are now working with. Directly tackling productivity and collaboration, and business data and processes, Dynamics 365 Customer Engagement as a solution, coupled with Acora’s Microsoft Expertise in creating a custom approach, ensures service and technology success.

At Acora, we have been successfully supporting organisations onto Dynamics 365 from legacy or restrictive CRM solutions, demonstrating the right methodology combined with extensive experience, and a realistic approach to implementation. Harnessing the immense benefits that Microsoft’s technology brings to Intelligent Application customers, we are working with organisations based on the business outcomes they are trying to achieve, using Dynamics 365 as the foundation to build out achieving that.

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Translating Business Requirements into the Right Solution

The Design Process

Customer Engagement (CE), part of the Dynamics 365 suite, offers seamless integration across your business, enabling teams to access real-time customer data effortlessly. This connected approach streamlines tracking interactions and managing the entire customer lifecycle—from lead generation all the way through to post-sale support.

Assessment & Business Requirement Gathering

Run

Build

We had a sense from Acora that they were real people who cared as much about the working relationship as the technology service. They weren’t pre-occupied with what they could get from us and bureaucracy, but on how they could help us achieve what we needed. They mitigated our risks for the legacy systems by working with existing partners to ensure continuity of service and no loss of intellectual capital.

Karen Washburn
IT Director
Chartered Insurance Institute

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