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An end-to-end resource, specialising in the rapid provision of flexible IT support to combat capacity and capability challenges
Managing and running a Service Desk comes with a host of never-ending challenges and problems. From staff churn, lack of skills availability and difficulty in handling project spikes, keeping your IT support model resourced to the right levels of capacity and capability if often a burden.
At Acora, we put an end to this, offering a fresh alternative to traditional models. As a complete end-to-end service, our IT Staff Augmentation Services flexibly complement and reskill your own resource, giving you the facility to get through strategic IT plans and tasks on schedule, without compromising day to day needs.
Acora’s flexible IT Staff Augmentation Services acts as a strategic tool to manage part or all of your IT Support function, in place to manage the peaks in resource requirements throughout the lifecycle of various projects. Giving flexible, on-demand access to 1st and 2nd line support for peaks in demand, absence cover, skills gaps or service desk backfill.
As a business, we have been supporting organisations for over 25 years, across the Legal, Financial, Education, Consulting and Retail sectors. Our approach is all built around gaining a clear understanding of your business needs and building a long-term partnership.
Providing the control and stability of permanent staff with the flexibility of contractors, our team put in place absence cover models to ensure guaranteed capacity. With trained staff in place, you gain instant access to supplementary IT resources and skills when needed.
Whether it be onsite or remotely, we pride ourselves on providing excellent and accountable service delivery, with no IR35 complications. We deliver resource management from our dedicated service desk operation and individual KPI models for deployed resource.
As trusted and extended members of your organisation, we are highly experienced and rapidly available to work according to your priorities and KPIs. We deliver proactively and intellectually from a dedicated and accessible single point of contact at Acora.
Other companies we’ve worked with would just send someone in to cover, but it’s really inefficient for us. They don’t know us or our systems, and it takes half the day just getting them logged in. With Acora, we don’t have that problem: the person is always skilled-up and fully familiar with us, so we don’t lose productivity. That reliability and flexibility is really important. There’s always someone available when we need them: we’ve never had to call and ask.
IT Staff Augmentation is a business strategy and service where a company hires external IT professionals to supplement its in-house team for specific projects, periods, or tasks. This approach allows organisations to quickly acquire the skills and expertise they need without the long-term commitment of permanent employment.
Key aspects of Acora’s IT Staff Augmentation Services include:
Acora’s flexible IT Staff Augmentation Services are built and charged in a way to suit a clients budgeting policies, T&M or fixed price, enabling us to be completely Transparent with day rate billing. Our Services are also:
Acora has developed a strong track record delivering IT and Security Services to a variety of customers across multiple industries. All services provided are based on ITIL best practice, led by an ITIL expert and also encompass ideologies from Prince II and Lean Six Sigma. Our staff are trained and managed to the same disciplines, mixed with relevant technical certifications including MCPs and ComptiA+ as examples.
At Acora, our Staff Augmentation Services enable shift left activities, encouraging staff development at the same time as backfilling, all led by our accredited individuals for short-mid term engagements. Other benefits include:
We’d love to hear from you! Schedule a meeting below with our Director of Project & Support Services.