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Do you share our desire to be a game changer in the IT Managed Services industry and solve the mid market dilemma? If yes, then Acora needs you!
Over the past few years our business has expanded, both organically and through strategic acquisitions, and we are on a mission to continue recruiting ambitious and talented people to continue our growth adventure.
At Acora we strongly believe this is a great place to work. With dedicated support and development opportunities readily available, you can continue on your personal career path whilst being part of the bigger Acora growth journey.
Check out our latest job opportunities below, and let us know if one catches your eye. You can also reach out to our friendly recruitment team by emailing your CV to yourcareer@acora.com.
Location: Exeter
Key Responsibility: Delivery of high-quality technical support for the business and the customer
Employment Type: Full-Time | Location: Exeter | Key Responsibility: Delivery of high-quality technical support for the business and the customer
Apply here
As a member of the onsite support team, you will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.
The position offered is a full-time, onsite role primarily based in Exeter, with the expectation of being present at client sites every working day.
For more information about this position, please email yourcareer@acora.com and include a copy of your CV
Location: London
Key Responsibility: Govern all technical support, delivery, forward strategy while identifying potential new opportunities for Acora
Employment Type: Full-Time | Location: London | Key Responsibility: Govern all technical support, delivery, forward strategy while identifying potential new opportunities for Acora
As a Technical Account Manager, you will oversee and govern all technical support, delivery, forward strategy while identifying potential new opportunities for Acora and building a strong and trusted relationship with the customer. You will oversee and provide insight and guidance for a number of key functions within the Service Operations department that enable technical delivery as part of the wider Managed Service and projects.
Key Responsibility: Provide support to our London client, working across an array of different technologies and setups
Employment Type: Full-Time | Location: London | Key Responsibility: Provide support to our London client, working across an array of different technologies and setups
You will provide support to our London client, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, and on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills
Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements.
As part of the role, there will be a requirement to work shifts on site at the clients London office between 07:00 and 19:00 hours Monday to Friday.
Key Responsibility: Own the service experience for a portfolio of customers
Employment Type: Full-Time | Location: London | Key Responsibility: Own the service experience for a portfolio of customers
As a Service Delivery Manager you will own the service experience for a portfolio of customers, adding value to key functions within the Service Operations that enable the delivery of a high quality of service.
Location: Norwich
Key Responsibility: Planning, installation and documentation of IT systems and networks for larger projects
Employment Type: Full-Time | Location: Norwich | Key Responsibility: Planning, installation and documentation of IT systems and networks for larger projects
You will demonstrate the following qualities:
Location: Southampton
Key Responsibilty: The delivery of high-quality technical support for the business and the customer
Employment Type: Full-Time | Location: Southampton | Key Responsibilty: The delivery of high-quality technical support for the business and the customer
The position offered is a full-time, onsite role primarily based in Southampton, with the expectation of being present at client sites every working day. The role also entails occasional travel to the client’s London office, which may necessitate an overnight stay.
Key Responsibility: Support our compliance team in ensuring that our internal operations adhere to all relevant regulations
Employment Type: Full-Time | Location: Norwich | Key Responsibility: Support our compliance team in ensuring that our internal operations adhere to all relevant regulations
The Junior Compliance Analyst will support our compliance team in ensuring that our internal operations adhere to all relevant regulations, and internal ISO policies.
This role involves monitoring compliance issues, running audits, and supporting compliance-related projects, including assisting departments in implementing new policies and processes.
The position offers a unique look at the business as you will work and interact with every department across the entire Acora Group.
This role requires strong analytical skills and the ability to work and be motivated independently.
Key Responsibility: Be the go-to problem solver, tackling a diverse range of customer IT support cases
Employment Type: Full-Time | Location: Norwich | Key Responsibility: Be the go-to problem solver, tackling a diverse range of customer IT support cases
As 2nd Line Support Technician you will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each challenge with efficiency and professionalism. The position entails assisting colleagues within the department across a range of technologies and serving as the escalation point to assume responsibility for and resolving long-standing, more complex issues.
As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location.
Key Responsibility: Go-to problem solver, tackling a diverse range of customer IT support cases
Employment Type: Full-time | Location: Norwich | Key Responsibility: Go-to problem solver, tackling a diverse range of customer IT support cases
Location: UK
Key Responsibility: Developing and maintaining ITIL-aligned policies and processes for IT Operations
Employment Type: Full-Time | Location: UK | Key Responsibility: Developing and maintaining ITIL-aligned policies and processes for IT Operations
The role is responsible for developing and maintaining ITIL-aligned policies and processes for IT Operations, ensuring these frameworks are adopted and adhered to across the organisation. This position also supports the standardisation, deployment, and governance of the service catalogue, particularly during new customer transitions, ensuring a seamless and efficient implementation process aligned with organisational objectives and customer requirements. Additionally, this role serves as an escalation point for service catalogue development, ITIL process adherence, and governance-related matters, while managing direct reports and fostering a high-performing team.
ITIL Policy and Process Development:
Service Catalogue Development and Deployment:
Knowledge Article Management:
Line Management:
Governance and Reporting:
Project Management and Stakeholder Liaison:
We challenge ourselves to raise our game each day as a business and as individuals. As our own harshest critics, we believe we can always find better ways of delivering the best service for our customers.
We never walk away from a job; never make excuses; never shirk responsibility. We always keep our promises. We regard our culture of personal responsibility as a huge asset – as it gives our customers the belief that we’ll always deliver.
We succeed when we communicate well across the business and build solid partnerships with our customers. Good communication, strong relationships and commitment creates a team that can deliver on its promises.
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Make sure you are up to scratch with our core IT support offerings, ranging from project work to best-in-class Managed Services. Which area do you see yourself fitting into? If you are still unsure, browse our services to remove the fog.
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Acora is thrilled to announce that for the third year running, we have received the Best Companies ‘One to Watch’ Accreditation. With a philosophy of striving to be the best we can be, as a business we challenge ourselves to raise our game each day, and by being a great place to work we can in turn deliver the best services and experiences for our Managed IT and Cyber customers.