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A security incident can have devastating consequences when you take into account lost revenue, lost customer and employee trust, regulatory fines and damage to an organisation’s reputation. Whilst it is often the stories about the big brands that make the…
A high performing service desk can have a hugely positive impact across any organisation; from optimising investments in technology to the productivity of the overall workforce and the competitiveness of your business. However, nowadays service desks face many new challenges…
Cybersecurity worries, compliance concerns, and the impact thereof is still growing quickly, with COVID-19 introducing a range of new issues. Yet, in our 2020 CIO survey, senior tech leaders reported that an average of just 9% of IT budgets is…
Mid-way through 2020 it is now clear that business will be done a bit differently over the short to medium term – with some changes likely to be with us in the long run too. During this “new normal” companies…
The goal of Software Asset Management (SAM) is to drive cost-efficiency without having a negative impact on business operations and IT service levels. Good Software Asset Management (SAM) enables a business to gain maximum benefit from IT investment. Just as…
Just over a year ago, CrippsPG undertook a programme of review of its IT provision, which put their Service Desk under the spotlight. “One of the challenges we were constantly facing was retaining staff. Being headquartered so close to London…
It can sometimes be challenging for CIOs, IT Directors and other Senior IT Managers within the business to get the CFO or The Board’s buy-in for an IT project. Many find it even more difficult when they are considering proposing…
Are you an IT Support Desk Manager? Or maybe you have one reporting to you? It’s not a job for the faint-hearted. The pressure to perform to SLAs, to keep a team motivated and deliver a quality service for the…
A ticketing system is essentially your central hub for managing IT user support requests. It enables your team to capture IT needs from across your organisation, to assess their nature, to prioritise them, and to enable effective resolution of issues….
Microsoft launched Dynamics 365 Business Central in late 2018. At first glance, Business Central looks like a brand-new product, but it’s not – Dynamics 365 Business Central is the evolution of Microsoft’s popular ERP solution for SMEs: Dynamics NAV. Technology…