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Our Ultimate Guide to SLAs, XLAs and Everything in Between An Experience Led Approach, or XLA, is one of the IT industry’s hottest topics – and one we’ve been talking about here at Acora for longer than most. In this…
We are thrilled to share that our latest CIO Report is back by popular demand and is now available to download. The report continues to build on the priorities and shared challenges of CIOs and IT Leaders in the UK…
Ever-growing cyber threats are a concern for everyone. But for IT leaders, the pressure has been ramped up to a new level. DON’T BE BLINDSIDED Don’t worry, you are not alone. Experience, talent and advanced toolsets are a great combination…
The Reporting Dilemma Applications are a key business component and they are constantly evolving to enhance your work processes. One area specifically, which isn’t prioritised or spoken about enough is data. Many people don’t recognise how powerful your business data…
We are delighted to share our annual CIO report with you. For the third consecutive year, we reached out to CIOs and other IT leaders in organisations across the UK to get a sense of the challenges they’re facing now,…
The immediate benefits, and the long-term impact. In our two previous papers, we’ve set out the background to the experience-level agreement (XLA), the new technology, metrics, people and thinking behind our XLA ‘Led By Experience’ service, and how it revolutionises…
User experience is becoming central to IT services and support and investment decision-making. The critical difference between SLA and XLA is the approach to and regard for users. SLAs deal strictly in statistics: users are seen in terms of percentages,…
Enhancing the user experience. What it means, and why it matters. The pandemic and the shift to hybrid working have highlighted the importance of the user experience, and the clear link between IT and people’s productivity and wellbeing. But until…
We’re delighted to present our second annual CIO report. Building on the success of last year’s inaugural survey, we’ve expanded its scope: more than just a summary of our findings, we’ve given a broader sense of the technical, commercial and…