Managed IT and Cyber Security Services

IT Outsourcing is a process where a company passes over the internal responsibility of planning any IT to another company. Many companies are adopting outsourcing to a provider to achieve greater organisational effectiveness, flexibility, and strategic innovational functions.

At Acora, we find, select and train our team based on the support we need to provide our customers in order to meet their workforce needs. Outsourcing can ease the burden and transfer the risk associated with carrying out specific functions and allows companies to focus on their core competencies.

At Acora, we outsource the below services:

• Traditional IT Service Desk
• End-User Management & Support
• Proactive Infrastructure, Monitoring and Support
• Hosting Services
• Application Development and Support,
• Public Cloud Infrastructure, Management & Support

The main benefits to outsourcing your IT are:

Efficient services: The outsourcing process allows you to convert your ideas into products more quickly and of a higher standard. It minimises down time often spent onboarding new employees.

Access to skilled resources: By partnering with an outsourcing company, you gain instant access to a large group of highly skilled resources. As a result, budget is no longer swallowed up by recruiting and training expensive resources for your business.

Reduced costs across infrastructure and technology: Outsourcing your projects can help you to remove infrastructure investment as your partner will take full responsibility of the business processes.

Realigned focus on core areas: With your outsourcing partner taking on those core processes, you and your team can really focus on building your brand and investing in core areas of your business.

The main challenges associated with outsourcing include:

Choosing the right IT partner: Selecting the right outsourcing partner for your business comes first and foremost. The entire selection process from the beginning means that if any phase is flawed, frustration and breach of contract are bound to occur over time.

Legal entanglements: If the legal implications of the outsourcing contract are unclear to both the organisation and the service provider, there will be uncertainties surrounding the outsourcing decision. Many companies overlook legal issues and face outsourcing failures.

A breakdown in communication: Company culture may lead to miscommunication between parties. Often, conversations occur early on and you may think that what you had conveyed was understood, but at a later stage, realise that the output was unlike what you had in mind. Great communication is the key to a successful working relationship when choosing to outsource

Ineffective documentation: A well-drafted requirement document can save you a lot of time and money later down the line. To avoid misunderstanding, you should consider documenting precisely what you have in mind. It is crucial to highlight that if these issues are not addressed beforehand, they can have a substantial negative impact on your business.