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Whatever our sector or profession, we all have (or should have) ways to gauge how well we’re meeting our customers’ and clients’ needs and expectations. We often gather this feedback by informal, ad hoc means, but many of us also…
Not new terms, but worth considering for a moment. If operational IT is managing the day-to-day (keeping things running), then strategic IT is the time you spend looking to the future, adding business value, digitally transforming and supporting business growth….
Event: Sophos Discover 2019 Sophos provides an award-winning endpoint protection service with artificial intelligence and EDR. Giving its customers expert protection against malware, exploits and ransomware. At their partner event in Manchester the message I got from them was all…
Is your IT managed service contract coming to an end? Is your current supplier meeting your expectations? Do any of these red flags sound familiar? SLAs not being met Not getting value for money Inadequate innovation Inability to scale Can’t…
Parking what the compelling event may be, when businesses contact us it is usually from one of three directions: It is from an IT leader who has identified the need for change and is clear on what the potential solution…
If you’re considering changing your IT partner, there’s usually a good reason why. Maybe they’re no longer meeting your agreed service levels, or perhaps you’ve simply outgrown them. We’ve put together a classic and light-hearted top ten list, detailing the…
24 hours of travel, 1 very awesome Grand Canyon tour, 20+ Expo Village stand visits, 3 insightful keynotes, multiple sessions delivered by knowledgeable and motivated speakers, 1 more night in Vegas, and… the trip home to look forward to. Safe…
Building on yesterday’s message, today was all about how the data era is disrupting our industry. Listening to the keynote, I was reminded about my trip to the Grand Canyon at the weekend. Not because of some tangential analogy about…
This week I have the pleasure of attending the Dell Technologies World Conference in Las Vegas. Aside from the superb scenery, the amazing glitz and glamour of the Vegas strip, the biggest thing you notice is the Dell Tech World…
For the last year, Eric has been the Head of Finance for a mid-market company based in the Midlands. He regards his fastidious and highly organised nature as reasons for his success and hasn’t yet had a challenge he couldn’t…