Solve end user issues more rapidly and consistently
Inconsistent or inadequate service desk delivery has a direct impact on end user satisfaction and productivity. At Acora, we’ve spent many years developing the most efficient, best practice service desk support, to ensure end user satisfaction – even in the face of IT issues.
Now in use with many hundreds of customers, our platform has been refined to deliver expert support from the moment a new ticket is raised through to closure. We can also flex the way you receive support – from temporary support to 24/7/365 coverage; and from Acora’s service centres to your own site.
Expert end user support provided remotely
Acora’s outsourced IT service desk is ideal for companies with 500-5,000 employees. You simply pass the responsibility of support and management of your end user issues to Acora, and we provide a skilled support platform. This allows your team to focus on managing the core environment and delivering IT initiatives that have the most significant impact on your business.
We offer
- First contact resolution to improve end user satisfaction, service efficiency and service costs
- Highly trained and experienced analysts who will deliver excellence and consistency
- The latest technology, through our innovation and investment in a best-in-class ITSM platform
We manage at your premises
If you’d rather have Acora’s service support close to hand, we will take on the management of your service desk on-site at your office location. This gives you a predictable monthly cost for your support platform and frees your support staff for other tasks.
Benefits
- Continuous and uninterrupted support, with no staffing issues, from a UK market leader with deep experience in every aspect of running service desks
- Ability to leverage Acora's remote teams when required to act as a hybrid service and manage spikes in demand
- Acora's service management platform can be extended to your local teams for end-to-end service management
A complete ready to use service solution
IT Management as a Service (ITMaaS) is Acora’s cloud-based IT Service Management solution based on ServiceNow. It surpasses best practice standards and provides a mature IT service platform for our clients’ internal IT service desk requirements. Developed and optimised using all of our service experience, this industry-leading platform offers rapid onboarding and the ability to deliver your IT support services to the highest ITIL-aligned standards.
ITMaaS will
- Allow you to leverage our investment in a modern, best-in-class ITSM platform
- Offer greater operational insights that help you boost service levels
- Provide a single pane of glass across your teams and Acora, which improves service, collaboration, transparency, and quickly resolves issues