Flex Desk - Acora

Flex Desk

An affordable, out-of-hours monitoring solution, run from our Global Support Centre

An extension to your in-house operations

Flex Desk: Run from our global support centre

Providing consistent levels of support across a 24×7 support model to your end users can be challenging. And when your in-house service desk is hit by new demands, it’s often the user experience that suffers first. Additionally, extended recruitment processes can lead to temporary gaps in staffing, and you need interim access to a variety of skills and tooling.

As part of our IT Staff Augmentation Services, Acora’s Flex Desk directly tackles staff attrition, spikes in project demands, unresolved tickets or a lack of specialist skills by giving you additional support directly. We replicate the environment of your service precisely and handle an agreed number of tickets remotely, as an extension of your team.

No more compromising day to day needs

Giving you the facility to get through strategic IT plans

By using Acora to extend your in-house operations, you can deploy our trusted team on your site and under your management. You can even add out-of-hours staff to deliver 24×7 support for your business. An easy, low-commitment solution run from our Global Support Centre, enabling significant savings and usable with a rolling contract.

Flex Desk - Performance

Dual Alignment

Performance guaranteed to match or exceed your in-house capability with mutually agreed SLA’s.

Flex Desk - Service Reviews

Accountability

Regular service reviews and continuous service improvement activity with an expert and trusted team.

Flex Desk - Control

Control Maintained

Quick and easy to deploy: access support when you need it, with zero management issues, allowing your team to maintain control.

Flex Desk - Escalation

Business Needs Met

Flexible and scalable engagement terms to meet your business needs including Out of Hours Call Triage and VIP Escalation.

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The long relationship we have speaks for itself. We have continued to work with Acora over the years because the team there consistently provide high quality staff, a high level of service and a personal and flexible approach where our changing needs are always met.

Sally Stripp
Operations Manager
RFIB
Questions you may be thinking of

Flex Desk FAQs

Flex Desk is an affordable out of hours monitoring solution run by our team here at Acora, monitoring patch and event updates, firewalls, servers, ping tests and more all on your platform.

Providing snapshot status updated sent to relevant stakeholders at agreed set times with real-time updates, Flex Desk is fully flexible and configurable to support you during out of hours where demand and budget is low.

As part of our IT Staff Augmentation Services, Acora’s Flex Desk directly tackles staff attrition, spikes in project demands, unresolved tickets or a lack of specialist skills by giving you additional support directly.

We replicate the environment of your service precisely and handle an agreed number of tickets remotely, as an extension of your team.

As part of an ongoing commitment to our customers, we hold regular service reviews and continual service improvement sessions between our team and yours to ensure we continue to provide real value during those particularly demanding periods.

With over 25 years experience delivering flexible IT support to businesses across the Public Sector, Retail, Financial Services and more, we believe in working together to deliver a truly exceptional service.

Run from our Global Support Centre, our Flex Desk provides the control and stability of permanent staff with the flexibility of contractors. The key benefits include:

  • Best practice sharing and continuous service improvement
  • Run on your ITSM Platform
  • Enables significant savings
  • Mutually agreed SLA’s
  • Fractional Service Desk Manager
  • Basic monitoring including Out of Hours
  • Out of Hours Call Triage and VIP Escalation

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